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Japanese Airline, Theme Park, Railway Firms Hit In Global Tech Outage

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Japanese airlines, restaurants, railway and theme park companies, among others, reported system disruptions on Friday in a global technology outage that has affected a wide range of industries.

Japan Airlines Co. said on its website that bookings, reservation changes and cancellations are currently unavailable for international and domestic services, adding that purchases cannot be made for international flights.

Jetstar Japan Co. reported experiencing system malfunctions, including boarding procedures, from around 1:40 p.m., with the issues likely linked to problems reported worldwide with U.S. technology giant Microsoft's systems.

West Japan Railway Co. said that functions on its website and mobile app used to display the status of train services were affected by the Microsoft outage, while around 30 percent of McDonald's outlets across Japan have suspended operations due to a cash register glitch, McDonald's Co. (Japan) said.

USJ LLC, the operator of Universal Studios Japan, said that cash registers at restaurants on the theme park grounds had been unusable since around 2 p.m., leading to the closure of most of them. It said that rides and other attractions had not been affected.

Microsoft said its cloud services had been affected by services running security software from U.S. cybersecurity firm CrowdStrike.

"CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts," the cybersecurity firm's CEO, George Kurtz, posted on social media platform X. "The issue has been identified, isolated and a fix has been deployed," the post read.

Among companies outside Japan, Australian flagship airline Qantas Airways Ltd. said on its website that a third-party outage disrupted its own services, including booking and managing flights.
 
 

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